Our Clients

I am writing this recommendation letter for the services we use from Shah software. Our agency has been using their software for 15 plus years and have been a very satisfied customer. They offer the most competitive rates and the comprehensive functionality of the software, ability to add programs and funding sources on the fly for tracking, the support, the customization. He has excellent customer service skills and always delivers on their promises.If you have any additional questions or clarifications regarding Shah software, please feel free to contact me through the contact details found below.

Hanna Adams, Executive Director

Cornerstone Community Action Agency

Coleman, TX

(325) 625-4167

I take pride in recommending Shah Software since we have been associated with it since the earliest stages and even helped kick start the transportation management software suite. Over two decades ago, I met Mr. Shah, the owner, for lunch in Uvalde, Texas. It was over lunch that I suggested his company come up with a transportation management software system more suited for small and rural transit agencies. I did not realize the chain of events I had just set in motion! Shah and I spent the next few months brainstorming: daily talking about transit agencies needs and reporting requirements. Before I knew it, what started as a spontaneous suggestion grew into a full-fledged Transportation Management suite of software. I have been using Shah Software for last 20 plus years. Without fail, Shah Software has adapted to meet the ever changing reporting requirements. Technical assistance is very quick. Our suggestions are taken seriously and many are later integrated into the system. Shah Software allows me to voice my concerns and have an active role in developing a system that works for me. I would only use Shah Software and it is all I recommend!.

Sarah Hidalgo-Cook

General Manager, SWART

Uvalde, Texas

I am the Director of Transportation for the Heart of Texas Council of Governments. We service 5 counties in Central Texas utilizing 22 buses and currently average approximately 100 trips per day. We began using Shah Software in 2014. Shah has been an instrumental figure in keeping our department running smoothly and efficiently and allows us real time updating to make sure our drivers are always aware of any last-minute changes to their schedules. We can depend on them for timely support, which is critical for ensuring we don’t have downtime. The software not only keeps track of customer information and trip scheduling, but we also use it for tracking other relevant data and reporting, including:

• Financial reports critical for securing grants.

• Vehicle maintenance costs and service history.

• Driver training history.

• Tracking client history including completed trips, canceled trips, and no-shows.

I would recommend Shah to other agencies. You may reach me directly at (254) 292-1881 or on my cell, (254) 366-6669.

Rep Pledger, Director of Transportation

Heart of Texas Council of Governments

Waco, Texas

Public Transit Services is proud to be one of the very first users of the Shah Software Dispatch Scheduling Transportation Manager Program. Our relationship with Jagat Shah and his team spans 25-plus years and the partnership has proven to be a success. During this time, our agency has witnessed the continued development of cutting-edge transportation software that has benefited our agency and other transit providers across the United States. The Shah Software Program is user friendly and requires minimal training for staff members. One of the most uniquely beneficial parts of Shah Software is customer service which is provided directly by Shah and/or his team. With Shah Software, you are never just a number. You can be sure that you will receive one-on-one access to Mr. Shah or one of his highly qualified team members.

Reta Brooks, Executive Director

Public Transit Services

Mineral Wells, Texas

“Shah Software has done a great job with their continuing development of cutting edge dispatching software. River Cities Public Transit has been a customer since 2006 and during that period our ridership has gone from 300 rides/day to 1200 rides/day and a 24 X 7 service.

The software is web-based and is extremely easy to navigate. The tech support at Shah Software is very responsive and will address immediately any concern or issue that we may have.

Without any reservation, we would recommend this software to any transit that is looking for a dispatching and scheduling system. If you have any questions, please feel free to call us at 605-945-0403.”

Ron Baumgart, Executive Director

River Cities Public Transit

Pierre, South Dakota